Complaint procedure for fund services

In our client relationships, we attach special importance to transparency, diligence, and discretion – and to products and services tailored to our clients and their investment needs. We are also here for our clients in person and as their partners if specific criticism, concerns, or complaints arise.

We take care of our partners' concerns

This is another way we further tailor our services to your needs and optimise our offerings. We take every concern and complaint seriously that pertains to a service offered by LLB Fund Services AG. As part of our complaint management, your concern is reviewed carefully and promptly by our competent employees.

What we'd like you to tell us

So that we can consider your concern of a general nature promptly and properly, please provide us with the following information:

  • Reason for the complaint / facts of the case
  • Contact information including name, address, telephone number, e-mail address

If your complaint refers to one or more funds managed by us, please also tell us the name of the fund (ISIN).

How our complaint management works

After sending us your concern, you will receive a written response within 15 working days. Please consider that some complaints may be more complex, resulting in a lengthy review. The LLB will consult an independent expert body where necessary to deal with your concern. In all cases, we assure you that your satisfaction and partnership remain very important to us. In this spirit, we are open to exploring common perspectives.

How to get in touch with us:

Send us your concern by e-mail, fax, or letter:
LLB Fund Services AG
Äulestrasse 80
9490 Vaduz, Liechtenstein
Fax +423 236 94 06
E-mail fundservices@llb.li

An additional address for your concerns

Additionally, a neutral out-of-court mediation office is at your disposal for concerns relating to financial services. All information in this regard, including contact information, is available online at www.schlichtungsstelle.li. Of course, you also have the option of pursuing claims through the courts.