StepUp2020 strategy - LLB's corporate strategy
With the StepUp2020 strategy, the LLB Group is setting sustainable, profitable growth as its target. Over the next five years, the key focus will be placed on four core elements: growth, profitability, innovation and excellence.
Growth is something we want to achieve on two levels: Firstly, we aim to grow organically, through our own efforts. With this in mind, we are giving high priority to strengthening our client advisory resources. The LLB Group is recruiting between 30 and 40 additional client advisors. Secondly, we are looking for targeted acquisitions in our home markets of Liechtenstein, Switzerland and Austria.
With our outstanding range of products and services and matching pricing structure, we focus consistently on our clients' requirements. This includes servicing the market efficiently. Within StepUp2020, we also intend to continue our strict approach to cost management.
Over the next five years, we will be committing substantial financial resources, firstly, to developing pioneering digital solutions, and secondly, to providing our clients with an optimal level of personal service. We will automate routine activities and make the trust-based elements of our business more individualised.
We will follow the principles of lean management in optimising processes throughout the organisation. "Do it once, do it right" is the mantra for processes that add value and discard the superfluous. We have already implemented some initial pilot processes. By the end of 2020, around 300 client advisors will have completed focused training programmes and certificate courses, based on the standards set by the SAQ Swiss Association for Quality.
Our financial targets at a glance
As part of its StepUp2020 strategy, the LLB Group is concentrating on four new financial objectives up to the end of 2020:
- Business volume will grow to more than CHF 70 billion.
- Cost-income ratio will be less than 65 per cent.
- The LLB Group's accumulated consolidated earnings will reach more than CHF 500 million over the years 2016 to 2020.
- The tier 1 ratio will stand at over 14 per cent.