Growth is something we want to achieve on two levels: Firstly, we aim to grow organically, through our own efforts. With this in mind, we are giving high priority to strengthening our client advisory resources. The LLB Group is recruiting between 30 and 40 additional client advisors. Secondly, we are looking for targeted acquisitions in our home markets of Liechtenstein, Switzerland and Austria.

With our outstanding range of products and services and matching pricing structure, we focus consistently on our clients' requirements. This includes servicing the market efficiently. Within StepUp2020, we also intend to continue our strict approach to cost management.

Over the next five years, we will be committing substantial financial resources, firstly, to developing pioneering digital solutions, and secondly, to providing our clients with an optimal level of personal service. We will automate routine activities and make the trust-based elements of our business more individualised.

We will follow the principles of lean management in optimising processes throughout the organisation. "Do it once, do it right" is the mantra for processes that add value and discard the superfluous. We have already implemented some initial pilot processes. By the end of 2020, around 300 client advisors will have completed focused training programmes and certificate courses, based on the standards set by the SAQ Swiss Association for Quality.