Complaint management

We are committed to maintaining personal, cooperative and professional relationships with our clients and aim to ensure that our services meet your needs. That's what distinguishes us: personal banking in perfection. If you still have reason to complain about any aspect of the LLB service, we will address your concerns thoroughly and promptly.

However, more complex complaints may take longer to investigate. Where necessary, an independent specialist unit at LLB may be involved in dealing with your complaint.

You will receive a written response to your complaint within 20 working days at the latest.

How to contact us:

  • Please put your concerns directly to your client advisor, who is your direct contact for all financial matters
  • Send a letter detailing your complaint to the following address:
    Liechtensteinische Landesbank AG
    Complaint management
    Städtle 44, P. O. Box 384
    9490 Vaduz, Liechtenstein

In order to investigate your complaint, we will require the following information:

  • Reason for the complaint / facts
  • Contact details, including name, address and telephone number

Your satisfaction is important to us. We are here for you.

You have the option at any time to contact the extrajudicial Conciliation Board of Liechtenstein, which is responsible for financial services, at www.schlichtungsstelle.li. The Conciliation Board provides a neutral mediation service free of charge. You are, of course, free to take legal action at any time.