LLB Mobile Banking FAQ – Frequently Asked Questions
Mobile Banking Introduction
What does it cost to use LLB Mobile Banking?
Registering, downloading (from Apple's App Store or the Google Play Store) and using the app are free of charge. Users of LLB Mobile Banking benefit from lower prices when making payments in foreign currencies, when sending money out of the country and when placing exchange orders. Note: Downloading or using the app may incur costs from your mobile service provider. LLB is not responsible for these fees.
User administration – registration
How can I register for LLB Mobile Banking?
To use LLB Mobile Banking, you need access to LLB Online Banking. To activate LLB Mobile Banking, it is necessary to register on LLB Online Banking under "My apps" in the menu item "Service". This means that no separate agreement is necessary for LLB Mobile Banking. If you wish to conclude an agreement for LLB Online Banking, please contact your client advisor.
With which operating systems can I use LLB Mobile Banking?
The following requirements must be met for use:
- Apple operating system iOS 13 or higher
- Android operating system version 8 or higher
Can I install the app on my smartphone and on my tablet?
Yes. Each device must be registered separately in LLB Online Banking under "My apps" in the menu item "Service".
User administration – login
How can I register for LLB Mobile Banking?
The password in LLB Mobile Banking is identical to your password for accessing LLB Online Banking. Instead of using a password, you can enable login by fingerprint authentication or Face ID.
Can I register multiple users on the same app?
Yes. Each user must be registered separately in LLB Online Banking.
After I entered my password incorrectly several times, my user ID was blocked in LLB Mobile Banking. What do I need to do?
Please contact the Team Service Direct at +423 236 80 80 to request a new password. The next time you log in to LLB Mobile Banking or LLB Online Banking, you will be asked to change the password you received to a personal password.
How can I change the password in LLB Mobile Banking?
The password can be changed in the LLB Mobile Banking app under "Settings" > "Change password".
User administration – user menu
Where can I order or block a Visa debit card?
Tap on the menu symbol (three lines) and after that on your user name. Under the menu item "my card" you can find the option to order a card.
On the same menu screen you can tap on a displayed card and after that on the menu item "block card" to block the respective card.
Where can I set the geographical validity of my Visa debit card (geoblocking)?
Tap on the menu symbol (three lines) and after that on your user name. Then tap on the menu item "my cards" and after that on the card, for which you want to adapt the geoblocking settings. Under the menu item "geoblocking" you can define your preferred settings.
User administration – push notifications
How can I enable or disable push notifications?
Enabling and disabling of push notifications takes place on two levels:
a) In the LLB Mobile Banking app:
Log in to the LLB Mobile Banking app and touch your username in the menu. Then touch "Settings" and enable / disable delivery of push notifications.
b) On your device:
- "Notifications" > "Messages""
- "LLB Banking"
You can enable and disable this feature by moving the "Allow notifications" slider.
- "App manager"
- "Show notifications""
User administration – Touch ID / Face ID / fingerprint login
Can I make payments with Touch ID / Face ID / fingerprint authentication?
Yes. You can make payments quickly and conveniently with Touch ID / Face ID / fingerprint authentication.
My Touch ID / Face ID / fingerprint authentication is not recognised by the device. Can I still access the LLB Mobile Banking app?
Yes. You can use your password to log in at any time.
Can I use Touch ID / fingerprint authentication to log in to LLB Mobile Banking if other people's fingerprints are stored on the device?
Yes. However, please keep in mind that every user who has stored a fingerprint on your device also has access to your LLB Mobile Banking.
How can I activate or deactivate Touch ID / Face ID / fingerprint in the app?
Log in to the LLB Mobile Banking app and click on your username in the menu. Then click on "User settings" and activate / deactivate Touch ID / Face ID / fingerprint. This only works if your mobile device supports Touch ID / Face ID / the fingerprint feature.
Will my Touch ID / Face ID / fingerprint be stored in the app or at the Bank?
The Touch ID / Face ID / fingerprints cannot be checked by the Bank and remain stored only on your mobile device.
How up to date is my account and portfolio data?
The account statement shows the current status of your account at the time of your request. The holdings of the portfolio are updated in real time. The securities are valued at the closing price on the last exchange trading day. However, the information is non-binding. You will find definitive and binding information in the account and portfolio statements that we send to you by post or – if you have requested electronic client documents – via LLB Mobile Banking.
How do I scan an orange, red or QR payment slip?
Hold the camera of your smartphone or tablet over the white area of the orange or red payment slip or over the QR code. The scanning process is automatic.
Are payments from LLB Mobile Banking also visible in LLB Online Banking?
Yes, all payments entered in Mobile Banking can also be accessed, edited, and cancelled in LLB Online Banking.
Can I delete payments that have already been approved in LLB Mobile Banking?
Yes, as long as the payment does not yet have the status "Transmitted". Payments which have not yet been transmitted to the Bank can be edited or deleted up to one day before the execution date is reached.
By when do I have to release a payment for it to be processed on the same day?
All payments released by 4.30 p.m. are processed on the same day, unless they are rejected by the bank.
What kinds of securities can I trade on LLB Mobile Banking?
Trading with standardised options and futures is not possible with LLB Mobile Banking.
With exchange orders, what do the various execution types mean?
- Buy / sell: Market order
With a market order, your security is bought or sold at the best possible price irrespective of how high or low the price of the security is.
- Buy: Limit order
With a limit order, a price is set for the purchase of the securities. The buy order is only triggered if the price reaches or is below the limit. The specified limit is the most you will pay.
- Buy: Stop-buy order
You buy the security only if it reaches or exceeds the defined stop price. If the security reaches the stop price, your buy order becomes a market order.
- Buy: Stop-buy-limit order
This offers additional upward safety for the stop price you specify. The buy order will only be executed between the stop price and the upper limit. The specified upper limit is the most you will pay.
- Sale: Limit order
In the case of a limit order, a price is set for the sale of securities. The security is only sold if it reaches or exceeds the limit. You will receive at least the specified limit price.
- Sale: Stop-loss order
You sell the security only if it reaches or is below the stop price. If the security reaches the stop price, your sell order will become a market order.
- Sale: Stop-loss-limit order
This offers additional downward safety for the stop price you specify. The sell order will be executed between the stop price and the lower limit. You will receive at least the specified lower limit price.
On which stock exchanges can I trade?
LLB Mobile Banking shows you the possible stock exchanges for each security. The primary trading venues are listed by default. You can change this manually.
At what hours can I trade?
You can use LLB Mobile Banking 24 hours a day. However, trades on exchanges are not processed around the clock. Please consider the exchange trading days, the trading hours on the exchanges in question and the opening hours of our Bank. Exchange orders placed via LLB Mobile Banking will be processed from 8 a.m. to 10 p.m. on bank working days. Exchange orders received after 10 p.m. will be forwarded to the appropriate markets on the next bank working day.
Can I change an exchange order I have placed?
No, once an exchange order is placed, it can no longer be changed. Please cancel your order and enter a new exchange order. Exchange orders can be cancelled under "Trade" > "My exchange orders". Please note that exchange orders that have already been executed can no longer be cancelled.
Can I try out LLB Mobile Banking in a demo version?
A demo version that works without registration is available within the LLB Mobile Banking app. You can download the normal LLB Mobile Banking app from Apple's App Store or the Google Play Store and start the demo version in the bottom right-hand corner of the Quicklink menu.
Will my access data be stored at Apple or Google?
No. Your access data is encrypted and only stored at LLB. If you have activated Touch ID / Face ID / fingerprint authentication in the app, this data on your mobile device is stored at Apple or Google.
Is my banking data secure, even if I log in to LLB Mobile Banking using a smartphone or tablet?
Yes. The LLB uses a secure authentication process in the form of mobile certificates. These certificates can be used only with LLB Mobile Banking. The mobile certificate can be requested only via authentication in LLB Online Banking and is tied to the registered mobile device.
Moreover, measures have been implemented that prevent the app from being attacked by malware. The app would recognise a malware attack and prevent further use of the app on the device in question.
Thanks to an encryption system, unauthorised parties cannot query or intercept data or make data readable.
Note: On the basis of the app download, the app store provider might be able to infer that there is or was a business relationship.
I lost my smartphone or tablet. What do I have to do to have access to LLB Mobile Banking blocked?
In LLB Online Banking, you can delete the registered device at any time under "My apps" in the menu item "Service". A device can also be blocked or deleted by our Team Service Direct.
I forgot my password – what do I need to do?
Contact the Team Service Direct at +423 236 80 80. We will gladly send you a new password.
Contact & further questions
The LLB Mobile Banking FAQ is updated on an ongoing basis. Do you have any questions that aren‘t answered here?
Call us or send us an e-mail.
If you have any questions about LLB Mobile Banking, the Team Service Direct will be happy to help you from Monday to Friday from 8.00 am to 5.30 pm.
Liechtensteinische Landesbank AG
Telephone +423 236 8080